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Audiora Policies
Monthly payment for service is by credit card (Visa, MC, Discover, American Express) or bank draft only. Payment is collected on the first working day of each month. Any change to account information must be received at TecInfo prior to noon on the last business day of the month to effect charges for the next month. Business and Residential customers that pay by check, cash, or money order must have their payment here by the 10th of the month in which they have been billed. If we have not received anything by the 10th, a late notice will go out. If payment has not been received by the 15th, it will be deactivated. Quarterly, semi-annual, and annual prepayments are also subject to this policy..

Billing Policy for Credit Card and Bank Draft Customers:
•Customers are responsible for ensuring that credit card charge or bank draft collection is successful.
•Any account whose credit card charge is rejected or whose bank draft is returned will be deactivated upon notification of non-collection.
•Effective March 1, 2002, these accounts will be charged a $20.00 reactivation fee and there will be no credit for time during the month that the account was not active.
•Upon reactivation, payment must be made by check, cash or money order and the $20.00 reactivation fee must be paid.

•Customer is responsible for notifying Audiora of any bank or credit card account changes including new expiration dates. Audiora must receive changes before noon on the last weekday of a month for it to effect the next month's collection.
•Initial payment for a new account is collected within 2 weeks of account setup and will include activation fee (if applicable) and prorate of first month on-line.
•A payment receipt is e-mailed for customer's records.
Credit card customers whose card declines payment will not be e-mailed a receipt.
•Bank draft customers receive an e-mailed receipt, but it is not an indication of successful collection of charges. Bank will notify both Audiora and the customer if the draft is not paid.
•Bank draft customers' receipts will include their bank account number. See below for more information.
•Deactivation of accounts for non-payment whether because of an expired credit card number, bank merger (change of routing numbers), overdraft or over limit will now be handled by the billing software, with little or no review by our billing staff.

Requests to Deactivate Account:
Final month on-line is not prorated. Customer must request a "last day of the month" deactivation date to get full benefit of services. Request for deactivation must be received in writing before noon on the last weekday of the month to prevent collection of the next month's charges. It is customer's responsibility to verify that the written request has been received. Requested deactivations occur at noon on the last business day of the month to prevent billing in next calendar month.
Activation fee is non-refundable.

More Information about Requests for Account Deactivation:
•We would like to point out to all of our customers, that resources are provided and expenses incurred by Audiora whether or not your account has activity. In other words, unless you notify us prior to noon on the last business day of the month, Audiora will make sure Web accounts and e-mail are available for you for the next month. These resources are provided based on the number of customers we expect to use our services. This is the reason WE CANNOT PRO RATE THE LAST MONTH'S CHARGE. It is also the reason we HAVE TO COLLECT FROM ACCOUNTS THAT DO NOT NOTIFY US THAT THEY WISH TO DISCONTINUE OUR SERVICES. If Audiora is not notified that the customer wishes to discontinue the service, and if the billed amount is not paid by the 15th of the month, the account will be deactivated, and the account will be turned over for collection for the month that services were available. YOU MUST NOTIFY AUDIORA prior to noon on the last business day of the month if you do not wish to continue service with us. All written requests can be faxed to 662-686-0036, emailed to support@audiora.net , or mailed to 601 N. Deer Creek Dr. E., Leland, MS 38756.

Information about Audiora Receipts E-mailed to Bank Draft Users:
•On June 1, 1999, Audiora changed billing systems to better serve its users. One obvious change is the monthly notice for bank draft users has changed from an invoice to a receipt. Bank draft customers' receipts include their bank account number. Audiora understands that this may make some users uncomfortable. We contacted the vendor, who informed us that there is no way to exclude the bank account number without excluding the details of the transaction.

Privacy Policy
At Audiora, your privacy is of great concern to us. The following policy explains how we protect your privacy within our web site, and in some cases, how we use the information you provide to better serve you:

•We do not disclose any personal or billing information provided to us by you or your company, such as contact or account information. Any information collected via our web site, such as surveys, questionnaires, or general feedback, is kept private and used to help us improve the quality of service we provide our customers.

•Customers are asked to provide specific personal information when they sign up for our Internet services, including name, address, telephone number, and billing information (such as a credit card number or bank account). The personal information collected from customers during the on-line registration process is used to manage each user’s account. This information is not shared with third parties. In certain situations, Audiora may be required by law enforcement or judicial authorities to provide personal information to appropriate governmental authorities. We will disclose personal information upon the receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Audiora fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

•When Audiora receives e-mail inquiries, the return e-mail address is used to answer the inquiry. These addresses are not used for any other purpose and are not shared with outside parties.

•To prevent unauthorized access, maintain data security, and ensure the correct use of information, Audiora has established the appropriate physical, electronic, and managerial procedures to protect and secure the information we collect on-line.

Spam
•Audiora provides to business and consumer users several information technology related services, including such service as Internet access, various electronic mail (e-mail) packages and services, World Wide Web website hosting arrangements, and other on-line and Internet-related services.

•It is contrary to Audiora policy for any user of any of these services to effect or participate in any of the following activities through an Audiora-provided service

•To post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists.

•To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list.

•To send unsolicited e-mailings to more than twenty-five (25) e-mail users, if such unsolicited e-mailings could reasonably be expected to provoke complaints.

•To falsify user information provided to Audiora or to other users of the service in connection with use of a TecInfo service.

•To engage in any of the foregoing activities by using the service of another provider, but channeling such activities through an Audiora account, re-mailer, or otherwise through an Audiora service or using an Audiora account as a maildrop for responses or otherwise using the services of another provider for the purpose of facilitating the foregoing activities if such use of another party’s service could reasonably be expected to adversely affect an Audiora service. Audiora considers the above practices to constitute abuse of our service and of the recipients of such unsolicited mailings and/or postings, who often bear the expense. Therefore, Audiora’s terms and conditions of service prohibit these practices. Engaging in one or more of these practices will result in termination of the offender’s account and/or access to Audiora’s services. In addition, Audiora reserves the right, where feasible, to implement technical mechanisms which block multiple postings as described above before they are forwarded or otherwise sent to their intended recipients.
This policy addresses only the kinds of network abuse specifically enumerated above. In addition to these activities, Audiora’s terms and conditions of service also prohibit other forms of abuse such as harassment and the posting of illegal or unlawful materials, and Audiora will respond as appropriate to these other activities as well.

•Nothing contained in this policy shall be construed to limit Audiora’s actions or remedies in any way with respect to any of the foregoing activities, and Audiora reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Audiora service, and levying cancellation charges to cover Audiora’s costs in the event of disconnection of access for the causes outlined above. In addition, Audiora reserves at all times all rights and remedies available to it with respect to such activities at law or in equity.